JOB DESCRIPTIONS

 

The Leon County Tourist Development Council

Position: Visitor Service Representative

GENERAL DESCRIPTION OF DUTIES

This position reports to the Visitor Services Manager and will provide exemplary customer service to visitors or citizens who contact Visit Tallahassee and the Leon County Tourism Development Department via telephone or as a walk-in to the Visitor Information Centers. The position is important in providing the level of customer service necessary to "sell" Tallahassee to generate extended stays and/or repeat visitation resulting in positive economic impact.

ESSENTIAL DUTIES

Maintain a working knowledge of the destination's highways, transportation systems, public and private attractions and recreation areas, events, weather conditions, accommodations and tourist attractions.

Assist all walk-in visitors and visitor inquiry calls promptly and informatively.

Determine type of individual inquiries (leisure traveler, group traveler or convention attendee) and records inquiries utilizing computer software.

Assist all bureau staff with leads, inquiries, research and data collection.

Staff the retail gift shop and gallery. Ensures daily closures of VIC registers and prepares reports from VIC Sales.

Collect visitor information/data for the monthly VIC activity report and store sales reports.

Develop and maintain positive working relationship with satellite visitor facilities and staff, such as Visit Florida and the Tallahassee Regional Airport.

Maintain orderliness of reception area, conference room and break room areas; stocks brochure rack in reception area with promotional publications and brochures.

Process and distributes incoming mail and signs for delivered packages.

Process requests for information, including stuffing envelopes, creating mailing labels, faxing information, and coordinating bulk mailings.

Perform general clerical activities as needed including postage and shipping tasks.

Maintain and update Visit Tallahassee Hotel Hotline

Participate and support bureau wide activities including off-site visitor information booths and tables at designated special events. Provide assistance as needed to setup and clean up after events, participate in activities, and evaluation of the events.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of basic Microsoft Office computer software

Ability to quickly learn industry related computer software

Strong customer service and business etiquette skills

Good oral and written communication skills

Good organizational skills and ability to multi-task

Knowledge of the Tallahassee area attractions, dining, shopping, transportation and other amenities (training will be provided)

Outgoing personality is essential

 

Children's Home Society

Positions: Mentor

Over 1.5 million children in the United States have a parent serving a sentence in a state or federal prison. Most of this increasing population lives in poor neighborhoods, where their particular needs compound the pressure on families and cities already struggling with violence, discrimination, social instability and poverty.

With over 2,000 children in North Central Florida with parents incarcerated, Children’s Home Society of Florida (CHS) established the Mentors Opening Doors Enriching Lives (MODEL) program in 2005. CHS provides one-to-one community-based mentors for children who have a parent incarcerated in a federal or state prison. Each youth is matched with a trained mentor who can provide leadership and encouragement to help direct a child toward a positive path in life.

Youth Eligibility
The MODEL Program serves children ages 4-17 residing in the Big Bend region who have a parent incarcerated in any state or federal prison. Children with incarcerated parents suffer significantly from a situation over which they had no control. They have often lost a caregiver, a role model and a loved one to the prison system. A mentor is not there to take the role of a parent or provider but to be a friend for that child, to listen and to talk each week, and research shows that youth involved in mentoring programs do better in school, are less likely to engage in high-risk activities, and have improved family and social relationships. The MODEL program has one of the shortest waiting lists amongst youth mentoring program in this region, and is accepting Youth Referrals from all sources - including caseworkers, teachers, family, friends. Youth Referrals can be completed online at http://tinyurl.com/MODELyouth

Mentor Qualifications
Mentors are trained adult volunteers from our community, at least 21 years of age, who have completed a stringent application process. They submit a written application, and MODEL Program staff check multiple references and conduct a personal interview with each candidate. Mentors are also required to pass a fingerprint-based background check and must have a clean driving record. More information about becoming a mentor is also available online: http://tinyurl.com/CHSmentors

If you have any questions or would like to refer a youth or mentor to the MODEL program please contact Amy.Taylor@chsfl.org or Louise.Bradshaw@chsfl.org, or call 850-921-0772.